Rebecca Addison / Pittsburgh City Paper

Almost two years ago to the day, Pittsburgh City Paper published a story about Pittsburgh Water and Sewer Authority customers who were having trouble with their bills. In some cases, customers had not received a bill for months, and in other cases, the customers claimed their bills were wildly inaccurate.

But this was just the tip of the iceberg of the authority’s problems. The following year, the city would learn of a more devastating crisis impacting PWSA customers: high lead levels in Pittsburgh’s water.

Over the past two years, PWSA customers have muddled through one issue after another: poor customer service, faulty water meters, slow lead-testing results. But last month marked the last straw for many after the authority issued a flush-and-boil advisory amidst concerns of possible contamination.

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